Mechanism for Measuring Beneficiaries’ Satisfaction with the Delivery of Programs through the E-Training Mode
The Healthcare Excellence Training Company Center improves its practices in delivering electronic programs by following a clear mechanism to measure beneficiaries’ satisfaction, represented in the following:
An electronic link is sent to trainees and trainers at the end of each course to identify trainees’ satisfaction with the training programs, trainers, and suggestions that may contribute to improving the effectiveness of the courses delivered through the platform.
Objective of Measuring Beneficiaries’ Satisfaction:
Understanding the opinions, observations, and suggestions of beneficiaries regarding the website services and offered courses contributes to making appropriate decisions at the right time by the platform management and supports the development of the remote e-learning process.
Tool Used to Measure Beneficiaries’ Satisfaction Level:
An electronic link is provided to trainees to evaluate the training course according to a form that includes questions related to the training environment, content, and the trainer’s performance.
Target Group (Beneficiaries):
Questionnaires are sent after the training course to both trainers and trainees, including questions related to the training mechanism, delivery method, trainer, and other related aspects.
Areas Through Which Satisfaction Level Will Be Measured:
- The trainee evaluates the following questions using one of the options (High – Medium – Low).
- Training Course Content Evaluation:
- Clarity of the training program objectives.
- Degree of comprehensiveness of the scientific material of the training program.
- Suitability of the time allocated for implementing the training program.
- Suitability of the timing of the training program.
- Quality of the presentation accompanying the training program.
- Degree of acquiring new skills from the training program.
- Continuation of the Trainee Course Evaluation Form
Training Environment Evaluation:
Ability to achieve active interaction and engagement during training.
Sound quality in the virtual classroom.
Evaluation of the Trainer’s Performance:
- Degree of mastery of the scientific material presented in the training program.
- Degree of commitment to entering the virtual classroom on time.
- Ability to manage the virtual classroom.
Measurement Timing and Mechanism:
An electronic link is sent to trainees and trainers at the end of each course to identify trainees’ satisfaction with the training programs, trainers, and suggestions that may contribute to improving the effectiveness of the courses delivered through the platform.
Utilization of Satisfaction Measurement Results:
Understanding the opinions, observations, and suggestions of beneficiaries regarding the website services and offered courses contributes to making appropriate decisions at the right time by the platform management and supports the development of the remote e-learning process.